LANTA has partnered with Token Transit to bring mobile ticketing to the Lehigh Valley. Mobile ticketing is when customers can order, pay for, obtain and/or validate tickets using mobile phones, without the need of a physical ticket.

 

1. Download:  “Token Transit” from Google Play (Android) or the App Store (iPhone).

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 2. Create: an account with your phone number. (Note: Provide a email address to receive receipts for purchases.) 3. Purchase: Select a rider fare type, then select the pass type you wish to purchase. 4. Activate: When you are ready to ride, tap your pass to activate. All passes are stored in your Token Transit account.
5. Ride: As you board the bus, briefly hold your phone near the Token validator on the fare box. When it flashes green you are ready to board!

 

There are two way to utilize mobile ticketing on LANtaBus.

One way is through the traditional mobile ticketing using the validator that is attached to the fare box.  Another way is by a visual ticket. Visual ticketing is only used when traditional mobile ticketing fails.  On the bottom of the screen there will be a button that says “Not working? Show visual ticket.”  Press this button to show the visual ticket on the screen and show it to the bus operator.

Note: Cell phone must have Bluetooth and Location data enabled for Token Transit. Older model/low performing androids may not be compatible.

 

Traditional Mobile Ticket

            Visual Ticket

 

Frequently Asked Questions

How do I know if my pass is active?
Active passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened.

Is there a record of expired passes?
Yes, you can view a log of your past actions by going to your Account Settings and selecting “History.” There will be a new entry every time you use a pass.

Can I have a receipt for my pass purchase?
Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.

What if my battery dies while my pass is active?
You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone’s battery dies while your pass is active.

What happens if I lose my phone?
Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information.

Is my credit card information secure?
All personal and credit card information is securely stored, using encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant servers.

I don’t have a credit or debit card; can I go to a LANTA customer service window and pay with cash to pay for and load passes onto the app?
The only form of payment accepted by Token Transit is credit, debit card, prepaid debit card, Apple Pay and Samsung Pay.

Can I purchase more than one pass using the Token Transit app?
Yes, you can purchase more than one pass, but you will need to activate each individual ride using the Token Transit app.

Can I request a refund?
Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit at [email protected].

When do I need an internet connection?
An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and to refresh once each day if your pass is active for multiple days (e.g. monthly pass).

I need help with the app; who can help me?
Should you experience any technical issues with the app, please contact Token Transit, at [email protected], or by using the “help” section of the app, under account settings which will have Token Transit email and phone number. LANTA customer service can assist you with other questions at 888-253-8333.

Can I purchase LANtaVan tickets through Token Transit?
No, only LANtaBus tickets are available for purchase at this time.

Once activated, how long do I have to use my Single Ride Pass?
Single ride passes will expire 30 minutes from the time of activation.

Do reduced fare/disability card holders receive a discount via Token Transit?
Currently, reduced fare is unavailable via Token Transit. Card holders will continue to purchase passes at a reduced fare on a LANtaBus or LANTA customer service window.

Can I send a pass to someone through Token Transit?
Absolutely! Passes can be purchased and sent to a phone number through Token Transit’s website: tokentransit.com/send. Please note: Passes can only be sent via Token Transit’s website. Customers cannot send passes through the application.