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Language Assistance Services

It is LANTA’s policy to comply with the procedures outlined in the Authority’s Title VI Plan document that are designed to promote access to Limited English Proficiency (LEP) populations. In addition, LANTA’s Language Access Plan designates the following documents as vital documents:

  • Text sections of “How to Ride” System Guide;
  • Free Senior Transit brochure and application;
  • ADA paratransit application and instructions; and
  • Title VI public notice, instructions for filing Title VI complaints and Title VI complaint form.

In response to the results of LANTA’s Four Factor Analysis, provided in section 1.6, LANTA will make the vital documents available in written form in English and Spanish. Upon request, LANTA will also make the vital documents available in English and Spanish in large print or audio format.

Requests for vital documents to be translated in written form into the other four LEP languages identified as part of the Title VI analysis (Arabic, Chinese, French, or Vietnamese) will be forwarded to the Director of Rider Resources. The Director of Rider Resources will research translation options, process the translation, and provide the requested documents. Requests for vital documents to be translated into written form in any other languages will be forwarded to the Director of Planning and Development. The Director of Planning and Development will determine if it is feasible to provide a translation into the language requested. If a translation is feasible, a written translation will be provided.

LANTA’s efforts, which respond to the findings of the LEP analysis included in the Public Participation Plan and the Four Factor Analysis, have included continued efforts to add information resources available in Spanish including:

  • While timetables remain in English, a “How to Ride Guide” has been printed that is bilingual with all of the English content provided in Spanish. This documents details how to use the system, read timetables, pay fares etc. The document is available online and is printed, when major service changes necessitate updates.
  • LANTA’s ADA Paratransit Application and instructions have been translated to Spanish and made available on our website. LANTA’s Senior Application is also available in Spanish on our website.
  • All of LANTA’s Title VI information has been translated to Spanish and made available on our website, including our Title VI Notice, Title VI Complaint Form, and Title VI Compliant Procedures.
  • LANTA’s Right to Know Form and Right to Know Form Instructions have been translated to Spanish and made available on our website.
  • LANTA ensures that a sufficient number of Consumer Service Representatives are bilingual and are able to provide personal assistance to callers who speak Spanish with itinerary planning.
  • Many LANtaBus operators are bilingual.
  • LANTA’s web site includes a tool powered by Google Translate to translate pages into Spanish, Arabic, Chinese, Vietnamese, or numerous other language options.
  • In discussions with representatives of non-English speaking groups, it has been concluded that language was not a deterrent in understanding bus timetables. Public bus schedules are written in numbers; landmarks and street names identify time-points; and maps graphically render the route of the bus. In special instances, where “how-to-ride a bus” is a special consumer need, classes have been held with small groups and field trips offered to orient individuals on how to pay fares and alert the driver to stop the bus.
  • Major announcements, such as policy changes and service changes are posted on LANTA buses and at LANTA transit centers in English and Spanish.

LANTA also continues ongoing efforts to improve accessibility of information for persons with disabilities. Efforts have included:

  • The Commonwealth of Pennsylvania makes available audio and written translation services as part of a negotiated contract available for transit authorities for a fee. LANTA will utilize these resources when necessary, upon request. Click here for more information
  • All of LANTA route schedules are available on our website and patrons are able to use audio readers for the route schedules via the PDF documents or via their web browser.
  • LANTA provides route schedules printed in large print formats, upon request.
  • LANTA makes its facilities available to teachers who bring students in to practice boarding the bus and find their way to fare box and seats. LANTA also provides free training passes to students and teachers of area schools when the use public transit is taught as part of the curriculum.
  • In special instances, where “how-to-ride a bus” is a consumer need, classes have been held with small groups and field trips taken to orient the individuals on how to pay fares and alert the driver to stop the bus.
  • Finally, LANTA has worked with the local school district’s Intermediate Units in the preparation of a ‘travel training’ service made available to community agencies and consumers to help orient and acclimate people with disabilities to the Metro transit system.
  • Persons who choose to communicate with LANTA through email due to a disability or language barrier may do so to request information.  LANTA’s policy is that reservations for paratransit service must be made over the phone, but individuals can request to be allowed to complete such communications through email.

LANTA Transit System’s Title VI Notice To The Public

Non-discrimination Policy and Procedure: Pursuant to Title VI of the Civil Rights Act of 1964 as amended, and the Civil Rights Restoration Act of 1987 (P.L. 100.259), Title II of the Americans with Disability Act, Environmental Justice regulations, and in accordance with applicable state and local laws: LANTA Transit grants all citizens equal access to its transportation services without regard to race, color or national origin. If you would like additional information about this policy or believe that you have received discriminatory treatment by LANTA Transit on the basis of your race, color, sex, national origin, economic status, disability or limited English proficiency, you have the right to request such information or file a written complaint with the Executive Director at the LANTA Transit System, 1060 Lehigh St, Allentown, PA 18103 as well as with the Office of Civil Rights, Federal Transit Administration, East Building 5th Floor-TCR, 1200 New Jersey Avenue SE, Washington, D.C. 20590.  Information may be requested at any time. The complaint must be filed no later than 180 calendar days after the alleged discriminatory incident.

Language assistance is available upon request. If you require any assistance, please contact Customer Service at 888-253-8333.

For more information, call LANTA at 610-435-4052.

Aviso Público Sobre El Título VI Del Sistema De Transporte LANTA

Política y procedimientos de no discriminación: De conformidad con el Título VI de la Ley de Derechos Civiles de 1964, según enmendada, y la Ley de Restauración de Derechos Civiles de 1987 (PL 100.259), el Título II de la Ley de Estadounidenses con Discapacidades, reglamentos de Justicia Ambiental, y de acuerdo con las leyes estatales y locales aplicables: El Sistema de Transito LANta les otorga a todos los ciudadanos igualdad de acceso a sus servicios de transporte, sin distinción de raza, color u origen nacional. Si desea información adicional sobre esta política o cree que ha recibido un trato discriminatorio de parte del Sistema de Transito LANTA por motivo de su raza, color, sexo, origen nacional, situación económica, discapacidad o dominio limitado de inglés, usted tiene el derecho de solicitar esa información o presentar una denuncia por escrito al Director Ejecutivo del Sistema de Tránsito LANta, 1060 Lehigh Street, Allentown, PA 18103 o bien a la Office of Civil Rights, Federal Transit Administration, East Building 5th Floor-TCR 1200 New Jersey Avenue SE, Washington, D.C. 20590. Se puede solicitar información en cualquier momento. Hay que presentar la denuncia dentro del plazo de 180 días contados desde la fecha del presunto acto de discriminación.

Se ofrece asistencia en otros idiomas a petición del solicitante. Si necesita ayuda, llame al Departamento de Servicio al Cliente al 888-253-8333.

Para más información, comuníquese con el Sistema de Transporte LANTA al 610-435-4052.

LANTA Consolidated Civil Rights Complaint Form

LANTA is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1984, as amended, or on the basis of a disability, as provided by the Americans with Disabilities Act of 1990. Title VI and ADA complaints must be filed within 180 days from the date of the alleged discrimination. The following information is necessary to assist us in processing your complaint. If you require any assistance in completing this form, please contact the Civil Rights Officer by calling (610) 435-4052.

To submit a complaint, print and complete LANTA’s Consolidated Civil Rights Complaint Form.

The completed form must be returned to:

LANTA, Civil Rights Officer/Executive Director
1060 Lehigh Street
Allentown, PA 18103.

Civil Rights Complaint Procedures

  1. Any person who believes that he or she, individually, as a member of any specific class, or in connection with any disadvantaged business enterprise, has been subjected to discrimination prohibited by Title VI of the Civil Rights Act of 1964, the American with Disabilities Act of 1990, Section 504 of the Vocational Rehabilitation Act of 1973 and the Civil Rights Restoration Act of 1987, as amended, may file a complaint with LANTA. A complaint may also be filed by a representative on behalf of such a person. All complaints will be referred to LANTA’s Executive Director and EEO Officer for review and action.
  2. In order to have the complaint considered under this procedure, the complainant must file the complaint no later than 180 days after:
    1. The date of alleged act of discrimination; or
    2. Where there has been a continuing course of conduct, the date on which that conduct was discontinued.

    In either case, the Executive Director or his/her designee may extend the time for filing or waive the time limit in the interest of justice, specifying in writing the reason for so doing.

  3. Complaints shall be in writing and shall be signed by the complainant and/or the complainant’s representative. Complaints shall set forth as fully as possible the facts and circumstances surrounding the claimed discrimination. In the event that a person makes a verbal complaint of discrimination to an officer or employee of LANTA, the Executive Director shall be notified in writing of the circumstances surrounding the allegation no later than the next business day and the complainant shall be interviewed by the Executive Director. If necessary, the Executive Director will assist the person in reducing the complaint to writing and submit the written version of the complaint to the person for signature. The complaint shall then be handled according to LANTA’s investigative procedures.
  4. Within 10 days, the Executive Director will acknowledge receipt of the allegation, inform the complainant of action taken or proposed action to process the allegation, and advise the complainant of other avenues of redress available, such as the FTA.
  5. LANTA will advise the FTA within 10 days of receipt of the allegations.  Generally, the following information will be included in every notification to the FTA:
    1. Name, address, and phone number of the complainant.
    2. Name(s) and address(es) of alleged discriminating official(s).
    3. Basis of complaint (i.e., race, color, national origin or sex)
    4. Date of alleged discriminatory act(s).
    5. Date of complaint received by LANTA.
    6. A statement of the complaint.
    7. Other agencies (state, local or Federal) where the complaint has been filed.
    8. An explanation of the actions LANTA has taken or proposed to resolve the issue raised in the complaint.
  6. Within 60 days, the Executive Director will conduct an investigation of the allegation and based on the information obtained, will render a recommendation for action. The complaint should be resolved by informal means whenever possible. Such informal attempts and their results will be summarized in the report of findings.
  7. Within 90 days of receipt of the complaint, the Executive Director will notify the complainant in writing of the final decision reached, including the proposed disposition of the matter. The notification will advise the complainant of his/her appeal rights if they are dissatisfied with the final decision rendered by LANTA. The Executive Director will also provide the FTA with a copy of this decision and summary of findings upon completion of the investigation.
  8. LANTA maintains a list of active investigations, lawsuits, and/or complaints naming LANTA that allege discrimination on the basis of race, color, or national origin. This list includes the date of the investigation, or the date the lawsuit or complaint was filed; a summary of the allegation(s); the status of the investigation, lawsuit or complaint; and actions taken by LANTA in response to the investigation, lawsuit, or complaint.
  9. Contact for the Civil Rights administrative jurisdictions is as follows:
    Office of Civil Rights
    Attention: Title VI Program Coordinator
    East Building 5th Floor-TCR
    1200 New Jersey Ave SE
    Washington, DC 20590


Hoja de denuncia del derechos civiles ante LANTA

LANTA está comprometida con asegurar que no se excluya a nadie de sus servicios ni que se le niegue los beneficios de los mismos por motivo de raza, color u origen nacional, de conformidad con el Título VI de la Ley de Derechos Civiles de 1984, según enmendada, o sobre la base de una discapacidad, de conformidad con la Ley de Americanos con Discapacidades de 1990. Hay que presentar la denuncia dentro del plazo de 180 días contados desde la fecha del presunto acto de discriminación. Necesitamos la siguiente información para ayudarnos a tramitar su denuncia. Si necesita cualquier ayuda para completar este formulario, favor de comunicarse por teléfono con el Coordinador de Derechos Civiles, al (610) 435-4052.

Para presentar una denuncia, imprima y complete la Hoja de denuncia de derechos civiles ante LANTA.
Una vez completada, la hoja de denuncia se entrega a:

LANTA, Civil Rights Officer/Executive Director
1060 Lehigh Street
Allentown, PA 18103

Proceso para presentar una denuncia del Título VI

  1. Cualquier persona que cree, como individuo, como miembro de una clase específica, o como por vínculo con alguna empresa en desventaja, que ha sido objeto de discriminación prohibida por el Título VI de la Ley de Derechos Civiles de 1964, la Ley de Estadounidenses con Discapacidades de 1990, la Sección 504 de la Ley de Rehabilitación Vocacional de 1973 y la Ley sobre el Restablecimiento de los Derechos Civiles de 1987, enmendadas, puede denunciarlo ante LANTA. Un representante también puede presentar una denuncia de parte de tal persona. Toda denuncia se dirige al Director Ejecutivo y al Oficial de Igualdad de Empleo de LANTA (al EEO, por sus siglas en inglés) para que la revisen y tomen acción.
  2. Para que la denuncia sea considerada bajo este proceso, la denuncia tiene que ser presentada dentro de un plazo de 180 días después de:
    1. la fecha del presunto acto de discriminación; o
    2. la fecha cuando se acabó el comportamiento, en caso tal de un comportamiento continuo.

    En cualquier caso, en aras de la justicia, el Director Ejecutivo o su designado puede extender o eliminar el plazo para presentar la denuncia; tendrá que precisar por escrito sus razones por hacerlo.

  3. Las denuncias se hacen por escrito y serán firmadas por el denunciante y/o su representante. En las denuncias, hay que explicar de la manera más completa posible, los hechos y circunstancias de la presunta discriminación. Si una persona presenta una denuncia verbal de discriminación a un oficial u otro empleado de LANTA, le informarán por escrito al Director Ejecutivo sobre las circunstancias de la alegación dentro de un plazo de no más de un día laboral. El Director Ejecutivo entrevistará al denunciante. De ser necesario, el Director Ejecutivo ayudará al denunciante a preparar la denuncia por escrito y le entregará la denuncia por escrito al denunciante para que éste la firme. A partir de entonces, la denuncia se tramitará de acuerdo con el proceso de investigación de LANTA.
  4. Dentro del plazo de 10 días, el Director Executivo acusará recibo de las alegaciones y le informará al denunciante sobre cualquier acción realizada o propuesta para tramitar las alegaciones, avisándole también de otros posibles medios de reparación, como por ejemplo la Administración Federal de Tránsito (FTA, por sus siglas en inglés).
  5. LANTA le notificará a la FTA dentro del plazo de 10 días de haber recibido la alegación. Por lo general, la siguiente información se incluirá en cada informe rendido a la FTA:
    1. Nombre y apellido, dirección, y número de teléfono del denunciante.
    2. Nombre, apellido y dirección del oficial o de los oficiales acusados de discriminación.
    3. La base de la denuncia (por ejemplo, por raza, color, origen nacional o sexo)
    4. Fecha del presunto acto o actos de discriminación.
    5. Fecha cuando LANTA recibe la denuncia.
    6. Una declaración narrativa de la denuncia.
    7. Otras agencias (estatales, locales o federales) donde se ha presentado la denuncia.
    8. Una explicación de toda acción realizada o propuesta por LANTA para resolver el asunto que motiva la denuncia.
  6. Dentro de un plazo de 60 días, el Director Ejecutivo investigará las alegaciones; de acuerdo con la información que obtiene, emitirá una recomendación sobre cualquier acción a realizar. Siempre que sea posible, se debe resolver la denuncia por medios informales. Todo intento informal para resolver la denuncia, con los resultados de los mismos, se resumirá en el informe final.
  7. Dentro del plazo de 90 días de recibir la denuncia, el Director Ejecutivo le notificará al denunciante de la decisión final, incluyendo la disposición propuesta. Con esta notificación se le informará al denunciante sobre su derecho a apelar la decisión si no le parece satisfactoria la decisión final de LANTA. También, al completar la investigación del asunto, el Director Ejecutivo enviará una copia de la decisión y un resumen de las conclusiones.
  8. LANTA mantiene una lista de toda investigación, demanda y/o denuncia vigente en las que LANTA se nombra y que alegan discriminación por motivos de raza, color u origen nacional. Esta lista incluye la fecha de la investigación o la fecha cuando se presentó la demanda o denuncia; un resumen de las alegaciones; el estado actual de la investigación, demanda o denuncia; las acciones que ha realizado LANTA en respuesta a la investigación, demanda o denuncia.
  9. Comuníquese con los administradores del derechos civiles al::
    Office of Civil Rights
    Attention: Title VI Program Coordinator
    East Building 5th Floor-TCR
    1200 New Jersey Ave SE
    Washington, DC 20590

Reasonable Modifications Policy & Form

ADA, Paratransit Policy Manual

LVTS Title VI Public Notice

Click here to view the LVTS Title VI Public Notice in PDF format.

LANta is an Equal Opportunity Employer – our EEO Policy Statement.