1. Getting Started in Transit App

The Transit app is now LANTA’s primary mobile fare payment system.
With it, you can load value and ride using a QR code.

2. Creating a Transit App Account

1. Download the app on iOS or Android.
2. Tap the icon in the top-left corner.
3. Select “Sign In or Sign Up” under the Accounts section.
4. Enter your email address and follow the prompts.
5. Enter your name.
6. Create a password.
7. Agree to terms of use.
8. Select “Sign up.”

3. Loading An Account in the Transit App

ValleyRide works on a tap‑and‑ride system. To ride, your account must
have funds loaded. You can add value directly in the Transit app or
with cash at any VanillaDirect location.

When loading value, you can add a minimum of $1 and a maximum of $100
per transaction.

4. Loading With Card

1. Tap “Ride Now” in the bottom menu.
2. Select “Add Funds” (Yellow indicates insufficient funds).
3. Select amount or enter a custom amount.
4. Proceed to payment and confirm the transaction.
5. Choose your payment method.
6. Place order.

5. Loading With Cash

1. Visit a VanillaDirect location.
2. In the app, tap “Ride Now.”
3. Select “Add Funds.”
4. Select “Add Funds at Store kiosk.”
5. Show your barcode to the cashier and pay with cash.
6. Bar code is scanned by the cashier.

6. Riding With Your Transit App Account

1. Select your route.
2. Tap “Ride Now.”
3. Scan your QR Code on the bus validator.

7. Smart Cards and Limited‑Use Cards

Smart Cards are reloadable and tied to your account. Limited‑Use Cards
are disposable and cannot be reloaded.

8. How To Get a Smart Card or Limited‑Use Cards

Visit any LANTA Transportation Center to purchase either a Smart Card for $5
(includes a 3‑hour pass), or a Limited-Use Card. Limited‑Use Cards will also be available for purchase with cash in
vending machines at the Allentown Transportation Center on ValleyRide’s launch date, August 12.

9. How To Load A Smart Card With A Card

When paying with a card, LANTA accepts all major cards including Amex, Visa, Mastercard, Diners Club International, and Discover.

Online

1. Visit the rider portal (passes.LANtaBus.com) and login to your account (if you do not have an account, you will need to create one)
2. Under “Your Balance” click “+ Add Funds”
3. Select the amount you would like to add to your account
4. Press “Continue”
5. Enter your card information
6. [Optional] If you would like to save your card for future use, select the box labeled “Save Card”
7. Press “Confirm and Pay”
   • Please note that when pressing confirm and pay you are agreeing to the terms and conditions, so we encourage you to read over them by clicking the blue link labeled “terms and conditions” before checking out

Over The Phone

1. Call us at 888-253-8333
2. Let customer service know that you would like to deposit money into your account for ValleyRide
3. Give the rep the following information
   • Token type (Transit app vs smart card)
   • A method for them to search your account, this can differ depending on how your account is set up and what information you have added. Examples of information you could provide include name, email, phone number, or card number.
   • The amount you would like added to the account
4. Give the rep your card information

Transportation Center

1. Visit 1 of our 3 transportation centers
2. Let the window clerk know that you would like to deposit money into your account for ValleyRide
3. Give the rep the following information
   • Token type (Transit app vs smart card)
   • A method for them to search your account, this can differ depending on how your account is set up and what information you have added. Examples of information you could provide include name, email, phone number, or card number.
   • The amount you would like added to the account
4. Hand the window clerk your card

10. How To Load A Smart Card With Cash

1. Visit your nearest VanillaDirect location (https://pay.vanilladirect.com/pages/locations?mapOnlyRetailer=)
2. Tell the cashier the amount of money you would like to add and hand them the cash
3. Have The cashier scan the back of the smart card

11. Registering A Smart Card

While registering a smart card is not required, it is strongly recommended. Registering a smart card helps us track which card is yours, which could be essential if your card is lost or stolen. If the card is not registered, and it is lost, there is no way for us to look up your account as we do not know which card is yours.

It is possible to register multiple tokens to one account. This method could especially be helpful if one person is responsible for multiple different people’s tokens (Ex. A parent with children)

How to register a smart card

1. Visit the rider portal (passes.LANtaBus.com) and login to your account (if you do not have an account, you will need to create one)
2. Under “Travel Tokens” click “Get Started with Tap & Ride”
3. Enter your smart card number that is found on the back of your card. Your card number is ONLY everything before the dash
4. Give your token a unique name. This name will help you differentiate which card it is from any previous or future tokens you may acquire down the line
5. Read and agree to the terms of conditions by selecting the box
6. Press “Register Smart Card”

12. You’re Ready To Ride Using ValleyRide

Now that you understand the basics of how to get started in the transit app and with smart cards and limited use cards, you’ll be ready to ride. ValleyRide makes boarding quick and easy. With just a quick scan when boarding, ValleyRide will help cut down boarding time and get you where you need to go quicker than ever before. Still have lingering questions? Visit LANtaBus.com/valleyride/ or give us a call at 888-253-8333