What is LANtaFlex?

LANtaFlex is a curb-to-curb, point deviation public transit service provided by LANTA which is designed to meet mobility needs in the more suburban communities of the Lehigh Valley in the most efficient way. LANtaFlex service allows passengers to travel within a defined area, or Flex Zone. Each Flex Zone includes one or more locations at which riders can transfer to and from LANtaBus routes.

8 Different Flex Routes

 

LANtaFlex is the most flexible form of public transportation. Flex zones are established and can perform pick up and drop off services throughout the zone. Please call for more details. Call (888) 253-8333.

Who is eligible to ride LANtaFlex?

LANtaFlex is open to the public – you do not need to meet any eligibility requirements. You will need to provide your name and a phone number to make a reservation for the service. This information will be used to contact you with any necessary information about your trip.

Will I be picked up by a bus for my LANtaFlex trip?

LANtaFlex is operated using LANtaVan vehicles. These are small transit vehicles which accommodate approximately 16 passengers. LANtaFlex is a shared ride service, so there will be other passengers on the vehicle. Look for the LANtaVan vehicle to arrive at your scheduled pick up point. Please note that LANtaVan vehicles are not equipped with bike racks. Child car seat laws apply to LANtaVan vehicles – Riders must supply their own car seat when needed.

LANtaFlex vehicles will arrive within a pickup window of + or – 15 minutes of the pick-up time. Riders should be ready for pick-up at any time within that window. If a LANtaFlex vehicle arrives within the window, the driver will wait for the rider for 5 minutes and will depart if the rider is not boarded within the 5 minute period.

How do I catch the LANtaFlex vehicle?

LANtaFlex is a “curb to curb” service. That is, when being picked up for a LANtaFlex trip, the passenger must be waiting for the vehicle outside of the pick-up address in plain sight of the driver, but in a safe location for the passenger. LANtaFlex drivers cannot assist passengers to access the vehicle, except for wheelchair lifts.

What happens if I am not waiting for the LANtaFlex vehicle in front of the pick-up address?

The LANtaFlex vehicle will not wait for passengers if they are not waiting outside at the pick-up address. If the passenger is not waiting outside, it will be considered a “no-show”. LANTA has a no-show policy for its reservations-based services which dictates sanctions for repeat violators of the no-show policy.

How do I make a reservation?

Riders must call (888) 253-8333 to make a reservation for their trip at least two hours prior to the desired time of travel (or the previous Friday for Saturday/Sunday/Monday morning trips) and no more than 14 days in advance. The LANtaFlex reservation agent will need to know the address where you will be traveling from and the address to where you will be traveling within the Flex Zone. If you are planning to transfer from or to a LANtaBus route at a transfer center within the Flex Zone, please make the agent aware of that. Reservation agents are available to take your call Monday – Friday 8:00 AM – 4:00 PM.

How can I cancel my reservation?

Reservations can be cancelled up to two (2) hours prior to the scheduled pick up by calling (888) 253-8333.

If I use LANtaFlex daily, do I have to make a reservation every day?

Passengers making daily trips can arrange for a standing reservation, which means that the passenger can make their reservation just one time and their trip will be provided unless the passenger notifies LANtaFlex that they will not be making their trip on a given day.

If a passenger does not notify LANTA that they will not be making their reserved trip within two hours of the scheduled pick up time, it will be considered a “no-show”. LANTA has a no-show policy for its reservations-based services which dictates sanctions for repeat violators of the no-show policy.
How do I pay my fare on LANtaFlex?

Regular LANtaBus fares apply for LANtaFlex services. All LANTA pass products and transfers will be accepted on board. Drivers on LANtaFlex vehicles can accept cash for one-way cash fares. Passengers wishing to purchase other fare products will need to purchase that fare product on a LANtaBus vehicle or at a LANTA sales outlet.