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TITLE: Human Resources Coordinator

CLASSIFICATION: Level 4

DEPARTMENT: Department of Administration

REPORTS TO: Human Resources Manager and Diversity Officer

SUPERVISES: None

LAST UPDATED: February 1, 2023

 

RESPONSIBILITIES: The Human Resources Coordinator’s responsibilities include duties required to assist the Human Resources Manager and Diversity Officer in managing, and supporting Authority’s Human Resources objectives which includes but not limited to full cycle recruitment efforts, employee orientation program, employee relations, employee benefits programs, federal and state compliance.

 

EXAMPLE OF DUTIES

 

The Human Resources Coordinator will perform a variety of duties including, but not limited to:

  • Staff Related Recordkeeping – Maintain all employee files. Files documents into appropriate employee files. Employee Related Policies – Assist the departmental needs for policy revision.
  • Policy Enforcement/Discipline –Assist the process of enforcement of employee policies – manages and processes actions taken regarding employee discipline.
  • Employee Benefits Programs – Administer and manage employee medical/dental/vision benefits, pension, and EAP programs. This includes enrollment, management, employee communications, etc.
  • Leave/Disability Programs – Process and administer FMLA, Worker’s Compensation, short-term disability claims from employees. Monitor usage of programs. Research regulations and best practices to ensure compliance and efficiency of the programs.  Develop recommendations to improve LANTA practices in the area.
  • New Employee Orientation – Assist in benefits enrollment, explanation of benefits. document necessary communications of key policies, collecting necessary paperwork for payroll and other purposes, etc.
  • Recruitment and Hiring – Assist department heads with maintenance of position descriptions, recruitment, interviewing, and hiring new employees.
  • Employee Exit – Assist terminated, resigned or retired employees with post-employment benefits including pension, medical/dental coverage, COBRA, etc.
  • Employee Relations – Assist in the conduct of employee relations activities including managing communications to employees and addressing inquiries from employees regarding benefits and other policies. Assist employees in HRIS utilization.
  • Makes photocopies; mails, scans, and emails documents; and performs other clerical functions.
  • Other Duties – Perform other related duties as assigned by the Human Resources Manager and Diversity Officer.

 The conduct of many of the duties of this position may require field work.

 

REQUIRED SKILLS/ABILITIES

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Working understanding of human resource principles, practices, and procedures.
  • Proficient with Microsoft Office Suite or related software.

 

QUALIFICATIONS

  • Associate’s degree (required), Bachelor’s degree (preferred) in business, human resources management, or a related field.
  • Two years of human resources program administration experience.

 

LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex (including pregnancy and related conditions, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information.

 

 

APPLY ONLINE

 


 

 

TITLE: Mechanic, LANtaBus

CLASSIFICATION: Union Contract Covered Position

DEPARTMENT: LANTA Maintenance

REPORTS TO: Director, Fleet Maintenance

SUPERVISES: None

LAST UPDATED: 4/11/2022

Hours: F/T Shift Work

 

SPECIFIC RESPONSIBILTIES:

  • Performs routine and minor repairs and preventative maintenance on LANta buses and shop equipment as needed. This includes removing, repairing, and replacing parts and components as necessary, while using tools and equipment in a safe and professional manner.
  • Provides varied support to the Operation Department. (e.g., bus pullout, vehicle exchanges, vehicle recovery, snow plowing).
  • Conducts accurate and professional PM inspections.
  • Troubleshoots vehicle systems on a regular basis, accurately identifying causes of maintenance problems.  Recommends and performs subsequent repairs.
  • Responds to road calls
  • Accurately and professionally documents all actions taken in written and electronic format, completes all necessary forms.
  • May assist in providing training and direction to other mechanics.
  • Actively and continuously improves professional knowledge, skills, and abilities by participating in routine training sessions.
  • Must understand and adhere to departmental, organizational, and industry safety standards and practices.
  • Ability to work harmoniously with others and abide by department code of conduct.
  • Performs duties of and directs activities of employee of lesser classifications as required

 

QUALIFICATIONS AND EXPERIENCE:

  • knowledge of electrical systems, air systems, brakes, chassis and suspension, HVAC, diesel/CNG/Hybrid engines, and transmissions.
  • knowledge of operating theory, failure diagnosis, repair, and preventive maintenance practices common to buses and heavy vehicles.
  • Ability to read, understand, and use maintenance, repair and parts manuals, computer-based maintenance information systems.
  • Ability to use prudent judgment and problem-solving skills to make reasonable and appropriate decisions and recommendations.
  • Skills with common mechanic hand tools, pneumatic tools, and diagnostic equipment.
  • Basic knowledge of electrical and gas welding.
  • Experience working on mass transit vehicles preferred.
  • Related past work experience or academic/technical education.
  • High school diploma or equivalent.
  • Must satisfactorily complete written qualification tests and performance tests.
  • Must possess valid CDL driver’s license.
  • Must possess tools pertinent to occupation.

 

LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetic information. LANTA conforms to the spirit as well as to the letter of all applicable laws and regulations.

 

APPLY ONLINE

 


 

Title: Call Center Representative – Biligual

Classification:  Level 2

Department:  LANtaBus Rider Resources

Reports to:  Director of Rider Resources / Rider Resources Manager

Supervises: None

Date established/revised:  August 30, 2022

                                                                   

RESPONSIBILITIES: The staff position is the key contact point within LANTA for its customers – those seeking to utilize the public transportation system (LANtaBus, LANtaVan, LANtaFlex, other services) or those conducting business with LANTA. The Call Center Representative is part of the customer service team which assures the most current information is provided quickly and correctly, inquiries and registrations are processed efficiently and cataloged, and service delivery concerns are effectively handled at the proper levels. The Director of Rider Resources.

 

EXAMPLES OF WORK

  • Communicate with passengers via phone in a fast paced environment.
  • Provide back-up for service information lines.
  • Provide knowledgeable service information to LANtaBus users (and potential users) including fares, hours of operation, eligibility criteria, registration procedures and so forth.
  • Mail out service and marketing information as required (maps, schedules, procedures, etc.).
  • Document all service related complaints, comments and commendations in the database.
  • Help passengers navigate the LANTA website and LANtaBus application on mobile devices.
  • Assist passengers navigate LANTA website and LANtaBus application on mobile devices.
  • Perform general clerical functions and provides support for development/marketing projects.
  • Maintain LANTA public information systems including timetable distribution.
  • Operating the LANtaVan reservation line and assisting callers with placing reservations.
  • Answering LANtaVan Service of operations questions
  • Mailing LANtaVan applications
  • Perform other duties that are consistent with the Rider Resources Department vision and as may be assigned by the Manager of Rider Resources.

QUALIFICATIONS

 

  • High school degree with a minimum of three years’ experience as a receptionist, telephone operator or customer service position.
  • Excellent telephone etiquette and customer service skills, able to effectively and appropriately communicate with LANTA’s customers. Must enjoy working with people.
  • Ability to practice active listening, giving full attention to the caller, taking time to understand his/her requests or questions without interrupting and asking for clarification, when necessary.
  • Knowledge of administrative clerical procedures and systems, such as database technology and other office procedures.
  • Ability to read and understand bus schedules and timetables.
  • Familiar with local street geography and the location of key community/employment facilities. Ability to work with maps.
  • Must possess some basic PC skills.
  • Spanish speaking is required..
  • Must have a flexible work schedule.

 

The location of work shifts for this position may be at the LANTA administrative offices or at a LANTA transit center.  Field work may be required in performing the duties of this position.

 

LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. LANTA conforms to the spirit as well as to the letter of all applicable laws and regulations.

 

Interested candidates should email their resumes to Jason Polster-Abel in the Human Resources Department at jpolster@lantabus-pa.gov.

 

APPLY ONLINE

 


 

TITLE: Bus Operator

CLASSIFICATION: Union Contract Covered Position

DEPARTMENT: LANTA Operations     

REPORTS TO: Director of Operations

SUPERVISES: None

LAST UPDATED: May 13, 2016

 

RESPONSIBILITIES: Must operate buses in a safe and efficient manner; sell tickets and transfers; distribute route information and respond to consumer information questions in a courteous and knowledgeable manner; register fares and passenger counts and perform necessary public relations and marketing/sales tasks.

EXAMPLE OF DUTIES 

  • Operate buses on various assigned LANTA routes.
  • Sell tickets and transfers and maintain stack at adequate levels.
  • Answer questions from passengers and general public.
  • Handle Emergency conditions safely and quickly.
  • Operate two-way radio system per Authority instructions.
  • Participate in sales efforts, such as handing out or accepting discount coupons, and distribute information or promotional materials.
  • Represent the Authority before the riding and general public.
  • Avoid hazardous situations.
  • Perform other similar duties as directed.

QUALIFICATIONS

  • A high school diploma and CDL driver’s license.
  • Must be able to work nights and weekends.
  • Must be at least 25 years of age.
  • Ability to read and understand operating manuals, policy statements and instructions and follow written and verbal directions.
  • Knowledge of all LANta Bus routes and operator schedules and LANTA equipment.
  • Good past work experience or obvious academic/technical school skills and performance.
  • Ability to deal courteously and effectively with the public.
  • Good driving record including avoidance of accidents and moving violations.
  • Knowledge of the Lehigh Valley Road system.

LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. LANTA conforms to the spirit as well as to the letter of all applicable laws and regulations.

Interested candidates should email their resumes to Jason Polster-Abel in the Human Resources Department at jpolster@lantabus-pa.gov.

 

APPLY ONLINE

 


 

TITLE: Road and Service 1 and 2

CLASSIFICATION:  Union Contract Covered Position

DEPARTMENT: LANTA Maintenance

REPORTS TO: Director Materials & Maintenance

SUPERVISES: None

LAST UPDATED: April 30, 2021

Hours: 4:30 PM – 1:00 AM nights and weekends

 

RESPONSIBILITIES: The Road and Service 1 and 2 is responsible for cleaning and servicing both buses and facilities.  He/she is generally a helper for either Service and Road Personnel or Mechanics.

EXAMPLE OF DUTIES 

The Road and Service Person 1 and 2 will perform a variety of duties including, but not limited to: 

  • Fueling and washing of vehicles
  • Servicing of buses and minor repairs.
  • Road calls to assist with bus repairs
  • Service/cleaning of facilities as required
  • Perform other related tasks as directed 

QUALIFICATIONS

  • High School diploma
  • Must be able to obtain a CDL driver’s license, or currently possess a current CDL.
  • Ability to read and understand service and maintenance manuals
  • Follow written and verbal directions
  • Demonstrate mechanical ability and aptitude for learning
  • Good past work experience or academic/technical school skills and performance
  • Must be able to lift 25 lbs.

This entry-level position is designed to begin the career path for the position of Mechanic within LANTA.  LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. LANTA conforms to the spirit as well as to the letter of all applicable laws and regulations.

LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. LANTA conforms to the spirit as well as to the letter of all applicable laws and regulations.

Interested candidates should email their resumes to Jason Polster-Abel in the Human Resources Department at jpolster@lantabus-pa.gov.

 

APPLY ONLINE


Applications

LANTA’s Application for Employment is online in 3 parts, all pages must be printed and completed. You can submit your completed application by mailing it to:

Lehigh and Northampton Transportation Authority
1060 Lehigh Street
Allentown, PA 18103

  Faxed Applications cannot be accepted!

Application For Employment
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Equal Opportunity Employer Form
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Check out our Linkedin page for additional opportunites by clicking on the icon below.

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Employment opportunities for LANtaVan can be found via TransDev Company:

To apply to employment openings via TransDev, click here. LANTA is an Equal Opportunity Employer – our EEO Policy Statement.