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Current Employment Opportunities:

 

Title: Marketing & Outreach Specialist

Classification:  Level 7

Department:  Marketing

Reports to: Manager of Communications & Strategic Initiatives

Supervises: None

Date established/revised:  April 4, 2022

                                                                   

RESPONSIBILITIES: The Marketing & Outreach Specialist is primarily responsible for the implementation of LANTA’s Market Development Strategy, market research activities, and rider communications.  The Marketing & Outreach Specialist reports to the Manager of Communications & Strategic Initiatives.

EXAMPLES OF WORK

The Marketing & Outreach Specialist is primarily responsible for activities such as, but not limited to:

  • Work with senior management to establish plan for marketing and outreach activities.
  • Management of various social media platforms.
  • Assist with implementation of LANTA’s Market Development Strategy including directing the work of contracted vendors.
  • Design and lead the Rider Information Program to ensure timely and user friendly printed or electronic service information and general awareness regarding LANTA.
  • Act as lead on Rider Outreach Activity.
  • Effectively communicate survey results to appropriate LANTA staff. Work may include in-person or on-board passenger surveys, the conduct of focus groups and panel discussions on LANTA service.
  • Implement different campaigns as directed by Manager of Communications & Strategic Initiatives
  • Understanding of Graphic Design
  • Conduct Targeted Outreach Activity including the development of strategies to conduct activities to ensure consistent and effective communications between LANTA and key target populations including core rider populations, seniors, workforce development entities
  • Provides input to the planning and service delivery process.
  • Research and implement strategies related to the duties of the position which are intended to improve performance or minimize costs.
  • Design social media graphics
  • Other duties as assigned by the Manager of Communications & Strategic Initiatives.
  • Some duties may require field work

QUALIFICATIONS

  • Associate degree equivalent.
  • Five years of experience in marketing/outreach positions.
  • Adobe Creative Cloud Proficiency
  • Strong written and communication skills.
  • High level of proficiency in Microsoft Office products (Word, Excel, Powerpoint)
  • Must have a valid driver’s license.

 

LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetic information. LANTA conforms to the spirit as well as to the letter of all applicable laws and regulations.

Any interested candidates can send their resume to Jason Polster-Abel, Human Resources Coordinator by email to jpolster@lantabus-pa.gov, or by fax to 610-435-6774 or Apply Online

 


 

Title: Data Communications Technician
Classification:  Level 7

Department:  Planning & Scheduling

Reports to: Manager of Planning and Scheduling

Supervises: None

Date established/revised:  April 6, 2022

                                                                   

RESPONSIBILITIES: Collect, organize, and manage data systems to maintain and grow LANTA’s digital communications.

EXAMPLES OF WORK

The Data Communication Technician is primarily responsible for activities such as, but not limited to:

  • Coordinating Data Communications Systems
    • Including CAD/AVL (Avail), Luminator Headsigns, GTFS Data, Realtime Displays, and live data feeds.
  • Troubleshooting and resolving data errors.
  • Working cross-functionally with various departments to identify data/performance metric needs, organize data, and provide data when requested by various parties.
  • Performing quality assurance checks on data
  • Using GIS to create maps to visualize performance data
  • Updating company websites as needed
  • Researching and compiling data, statistical and other pertinent information for special projects, reports and presentations.
  • Assisting with testing for software installations and upgrades in a timely manner ensuring the highest level of functionality for the end-users.
  • Performing other duties as required.

QUALIFICATIONS

  • Associate’s degree in Business, Computer Science, or related field. Related experience may substitute for education.
  • Experience using programming software and a variety of automated office software such as SQL, MS Access, MS Excel, Data Visualization Tools, Visual Studio, Heroku, GitHub, etc.
  • Comfortable with computers and learning new technologies.
  • Knowledge of transit scheduling and dispatch software a plus.
  • Detail oriented and a commitment to high-quality work products.
  • Experience with reading, writing, and interpreting digital scripting languages.
  • Interest in assessing new advancements within the transit technologies field.

LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. LANTA conforms to the spirit as well as to the letter of all applicable laws and regulations.

Any interested candidates can send their resume to Jason Polster-Abel, Human Resources Coordinator by email to jpolster@lantabus-pa.gov, or by fax to 610-435-6774or Apply Online

 


TITLE: Bus Operator

CLASSIFICATION: Union Contract Covered Position

DEPARTMENT: LANTA Operations     

REPORTS TO: Director of Operations

SUPERVISES: None

LAST UPDATED: May 13, 2016

 

RESPONSIBILITIES: Must operate buses in a safe and efficient manner; sell tickets and transfers; distribute route information and respond to consumer information questions in a courteous and knowledgeable manner; register fares and passenger counts and perform necessary public relations and marketing/sales tasks.

EXAMPLE OF DUTIES 

  • Operate buses on various assigned LANTA routes.
  • Sell tickets and transfers and maintain stack at adequate levels.
  • Answer questions from passengers and general public.
  • Handle Emergency conditions safely and quickly.
  • Operate two-way radio system per Authority instructions.
  • Participate in sales efforts, such as handing out or accepting discount coupons, and distribute information or promotional materials.
  • Represent the Authority before the riding and general public.
  • Avoid hazardous situations.
  • Perform other similar duties as directed.

QUALIFICATIONS

  • A high school diploma and CDL driver’s license.
  • Must be able to work nights and weekends.
  • Must be at least 25 years of age.
  • Ability to read and understand operating manuals, policy statements and instructions and follow written and verbal directions.
  • Knowledge of all LANta Bus routes and operator schedules and LANTA equipment.
  • Good past work experience or obvious academic/technical school skills and performance.
  • Ability to deal courteously and effectively with the public.
  • Good driving record including avoidance of accidents and moving violations.
  • Knowledge of the Lehigh Valley Road system.

LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. LANTA conforms to the spirit as well as to the letter of all applicable laws and regulations.

Interested candidates should email their resumes to Jason Polster-Abel in the Human Resources Department at jpolster@lantabus-pa.gov.

 


TITLE: Road and Service 1 and 2

CLASSIFICATION:  Union Contract Covered Position

DEPARTMENT: LANTA Maintenance

REPORTS TO: Director Materials & Maintenance

SUPERVISES: None

LAST UPDATED: April 30, 2021

Hours: 4:30 PM – 1:00 AM nights and weekends

 

RESPONSIBILITIES: The Road and Service 1 and 2 is responsible for cleaning and servicing both buses and facilities.  He/she is generally a helper for either Service and Road Personnel or Mechanics.

 

EXAMPLE OF DUTIES 

The Road and Service Person 1 and 2 will perform a variety of duties including, but not limited to: 

  • Fueling and washing of vehicles
  • Servicing of buses and minor repairs.
  • Road calls to assist with bus repairs
  • Service/cleaning of facilities as required
  • Perform other related tasks as directed 

QUALIFICATIONS

  • High School diploma
  • Must be able to obtain a CDL driver’s license, or currently possess a current CDL.
  • Ability to read and understand service and maintenance manuals
  • Follow written and verbal directions
  • Demonstrate mechanical ability and aptitude for learning
  • Good past work experience or academic/technical school skills and performance
  • Must be able to lift 25 lbs.

This entry-level position is designed to begin the career path for the position of Mechanic within LANTA.  LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. LANTA conforms to the spirit as well as to the letter of all applicable laws and regulations.

LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. LANTA conforms to the spirit as well as to the letter of all applicable laws and regulations.

Interested candidates should email their resumes to Jason Polster-Abel in the Human Resources Department at jpolster@lantabus-pa.gov.

 

 


 

Title: Rider Resources Representative – Bilingual

Classification:  Level 2

Department:  LANtaBus Rider Resources

Reports to:  Director of Rider Resources and Communication/ Rider Resources Manager

Supervises: None

Date established/revised:  July 6, 2021

RESPONSIBILITIES: The staff position is the key contact point within LANTA for its customers – those seeking to utilize the public transportation system (LANtaBus, LANtaVan, LANtaFlex, other services) or those conducting business with LANTA. The Rider Resources Representative is part of the customer service team which assures the most current information is provided quickly and correctly, inquiries and registrations are processed efficiently and cataloged, and service delivery concerns are effectively handled at the proper levels. The Director of Rider Resources and Communication.

EXAMPLES OF WORK

  • Communicate with passengers via phone in a fast-paced environment.
  • Provide back-up for service information lines.
  • Provide knowledgeable service information to LANtaBus users (and potential users) including fares, hours of operation, eligibility criteria, registration procedures and so forth.
  • Mail out service and marketing information as required (maps, schedules, procedures, etc.).
  • Document all service-related complaints, comments and commendations in the database.
  • Help passengers navigate the LANTA website and LANtaBus application on mobile devices.
  • Assist passengers navigate LANTA website and LANtaBus application on mobile devices.
  • Perform general clerical functions and provides support for development/marketing projects.
  • Maintain LANTA public information systems including timetable distribution.
  • Operating the LANtaVan reservation line and assisting callers with placing reservations.
  • Answering LANtaVan Service of operations questions
  • Mailing LANtaVan applications
  • Perform other duties that are consistent with the Customer Service Department vision and as may be assigned by the Assistant Manager of Customer Service.

QUALIFICATIONS

  • High school degree with a minimum of three years’ experience as a receptionist, telephone operator or customer service position.
  • Excellent telephone etiquette and customer service skills, able to effectively and appropriately communicate with LANTA’s customers. Must enjoy working with people.
  • Ability to practice active listening, giving full attention to the caller, taking time to understand his/her requests or questions without interrupting and asking for clarification, when necessary.
  • Knowledge of administrative clerical procedures and systems, such as database technology and other office procedures.
  • Ability to read and understand bus schedules and timetables.
  • Familiar with local street geography and the location of key community/employment facilities. Ability to work with maps.
  • Must possess some basic PC skills.
  • Spanish speaking is required..
  • Must have a flexible work schedule.

The location of work shifts for this position may be at the LANTA administrative offices or at a LANTA transit center.  Field work may be required in performing the duties of this position.

LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. LANTA conforms to the spirit as well as to the letter of all applicable laws and regulations.

Interested candidates should email their resumes to Jason Polster-Abel in the Human Resources Department at jpolster@lantabus-pa.gov.


Applications

LANta’s Application for Employment is online in 3 parts, all pages must be printed and completed. You can submit your completed application by mailing it to:

Lehigh and Northampton Transportation Authority
1060 Lehigh Street
Allentown, PA 18103

  Faxed Applications cannot be accepted!

Application For Employment
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Equal Opportunity Employer Form
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Check out our Linkedin page for additional opportunites by clicking on the icon below.

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LANtaVan jobs can be applied for through the Easton Coach Company:

To apply for employment openings at Easton Coach, click here. LANTA is an Equal Opportunity Employer – our EEO Policy Statement.